Answers to some of the questions we are most frequently asked.

How much does the RVM service cost?

We have a standard tariff for each of the services we provide and we adjust these downwards according to the scope and volume of the program for which we are quoting. We then estimate what the program is likely to cost annually and make an adjustment at renewal time after reviewing what has been consumed compared to what has been paid for.

How is the service charged?

There are several options ranging from a regular monthly payment (with an annual adjustment) or a pay-as-you-go scheme.

Will drivers need to sign new DVLA mandates?

The answer to this question is usually yes, however, the recently introduced e-consent system that the DVLA will accept has made the whole process more convenient for the driver. The reason new mandates are needed is to protect the security of the data.

What type of fleets would benefit from the service?

The risk reduction service applies to drivers and therefore it doesn’t matter in what vehicle the driver is operating. However, RVM’s vehicle repair service also extends from cars to vans as well as to large goods vehicles.

Is the RVM service mandatory from a legal point of view?

In April 2008, the Corporate Manslaughter Act was strengthened to target company directors as well as their drivers in cases of road deaths involving vehicles used on business. The Police have said they now treat every road death as ‘an unlawful killing’ and have the power to seize company records and computers during their investigations. They will also bring prosecutions against company directors who fail to provide clear policies and guidance for their employees driving at work.

Directors have an equal responsibility under the law to ensure vehicles driven on business are also
roadworthy and correctly insured and every employee driving for business is required to sign up to a road safety policy if directors are looking to reduce the risk of being prosecuted. The aim of RVM is to help fleets reduce driving risk by offering identified high-risk drivers support in the form of targeted training. This translates into reduced potential liability for the fleet, reduced fleet insurance costs and better protection for your drivers, your brand and the public at large.

How do we find out that a high risk has been discovered?

The RVM system has an embedded set of rules within it that triggers an automatic risk alert when we input risk results that exceed your stated maximum risk thresholds. Apart from these instant alerts, we produce reports that we present at review meetings as well as via the RVM portal.

What happens if our drivers don’t co-operate?

When this occurs, we use an escalation process, as agreed with you during implementation. This process is designed to complement your existing internal hierarchy and would include pre-agreed scripts that we use with drivers to gain their future co-operation.

When do we get the chance to see what you’ve been doing?

The web-based portal contains a dashboard as well as a series of standard and ad-hoc reports designed to summarise activity and highlight exceptions. In addition, we arrange regular review meetings at which we discuss strategy based on the results of the program so far.

What do we do with pre-existing risk data?

Depending on the format of that data, it can be imported into the RVM system and used to create a continuous service from the driver’s viewpoint. Alternatively, it can be held manually by RVM and referred to before making any decisions about future profiling.

Can we buy some services and not others?

The quick answer is yes, however, we would also say that if services are performed outside the RVM program a task will be needed internally to integrate data from that service with the RVM risk data and that might create an incomplete picture. However, we recognise that this is not always contractually possible.

How do we know that our data is safe on your server?

RVM has a privacy policy and works to the ISO 27001 standard, which relates to information security. We publish a privacy policy and adopt a tight risk management regime to maintain information security that involves our people, our work processes and our computer systems.

How does the RVM service save money?

Our consolidated service reduces claim frequency and costs associated with claims, which in turn may reduce motor fleet insurance premiums. The cost of the consolidated RVM scheme is typically less than the cost of buying the services individually from separate suppliers. Also, the time we save in administering the program on behalf of the client fleet can represent a considerable sum.

Can you guarantee service standards?

RVM publishes a meaningful set of commitments and guarantees relating to various aspects of the work we do, which includes provisions for compensation.

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