Our objective is to help our clients to demonstrate compliance with health and safety law as well as to protect drivers and to reduce claim frequency.
On behalf of clients, RVM therefore uses the broadest set of measures to identify:
We advise our clients at each stage of this process.
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Implementation of a new program is critical to its success so we go to great lengths to get a full understanding of the requirements. We do this in the form of an implementation meeting at which we exchange information about what to do, when and with whom so the whole process runs smoothly from the outset.
Setting up the Risk Register ensures we have a central record of risks that demonstrates how risk averse the client wishes to be by showing at what tolerance each type of risk turns into a high risk from a low one. As we gather risk data we issue risk alerts automatically so we need to record how risk averse the client wishes to be.
We start with the standard RVM matrix and review each risk tolerance to check they fall in line with the client’s views, which makes the resulting program unique to the client. Thereafter, as we deliver the services and start to get results, the system acts as an electronic safety net by catching all adverse risk data. Additionally, automatic alerts are raised for all those risks which exceed the maximum tolerances for each risk event. This happens the instant we input a risk event.
Assessing and prioritising risks
As we deliver the various aspects of the program, we receive results of checks and assessments as well as new claim notifications. All risk data is allocated to the Driver Safety Record and the RVM system calculates whether overall the driver has a low, medium, or high risk profile.
Any risk data that exceeds minimum tolerances as set out in the client’s Risk Register is immediately and automatically alerted to the risk manager who double checks its accuracy and relevance before alerting the client.
The time that elapses between a high risk occurring and the implementation of appropriate remedial action can have a significant impact on the effectiveness of that remedial action.
This fact demonstrates why the consolidated risk solution is so important because it is only when all the data is together that the quickest, clearest, and most accurate picture of likely risk can be drawn.
Remedial action can take many forms and in terms of a hierarchy, RVM sees the choices as follows:
|Type of remedial action||Risk Severity|
|1||Proactive rectification service directly with the driver||The least severe|
|2||Allocation of an e-module online training module||Low severity|
|3||Attendance at a half-day driver safety workshop||Medium severity|
|4||A 3 hour in-vehicle driver training session||High severity|
|5||A recommendation to the client that the driver no longer drives on business||The most severe|
At least once a year we pause to look at what we have done, where we are and what we should plan next. This is a function of our Account Management team and it forms part of the advice we give.
It is at these review meetings that we produce management information which summarises any trends and exceptions. We take the opportunity (where appropriate) to update the tolerances that create the risk alerts and the safety policies to ensure they’re still relevant. We also, of course, agree future tactics for further reducing risk.
The good thing about RVM is not just the scope of the service but how they consider all aspects of the gathered data.
Peter Cox, Group Transport Manager, CLEAN